Training & Education
A high school diploma or GED is required.
Administrative customer service representatives must have strong computer skills, good problem-solving abilities and superb communication and interpersonal skills. A high school diploma or GED is required. Occasionally, prior customer service experience may also be required, but that is at the discretion of each individual employer. It’s important to be a people person as well, since the majority of the job involves communicating with customers and technicians. You will often be one of the first people customers interact with at the company and locking in the positive first impression is key.
Pest control customer service reps are responsible for fielding customer calls, assisting customers in scheduling service appointments and resolving concerns, monitoring accounts receivables and coordinating payroll information. The position requires a lot of time on the phone, a good deal of patience and the ability to multi-task. You may also be required to work nights and weekends under certain circumstances.
*Disclaimer: Exact compensation and benefits packages are at the discretion of individual employers. Data is provided by the U.S. Dept. of Labor’s Bureau of Labor Statistics and BLS.gov.
Pest Control ADMINISTRATIVE CUSTOMER SERVICE REPRESENTATIVE Job Description
As the liaison between customers and service technicians or sales representatives, these administrative positions must properly communicate with customers to understand the services they need or help address or reroute any concerns they may have – an integral role at every pest control company.
A typical day as a customer service representative involves answering phone calls, assisting with customer requests and relaying important and timely information to technicians and sales representatives. Customer service representatives are almost always “in the office” (whether it be in person or working remotely) during normal working hours and should expect to remain by the phone to field calls throughout the day. Some days may require general office maintenance, such as emptying the trash, organizing office supplies, cleaning dishes/tidying workspaces, and lifting/moving up to 25 pounds.
Pest Control customer service rep average salary
According to the U.S. Bureau of Labor Statistics, the average annual wage for customer service representatives is $33,040 and the average hourly wage is $15.88*
*Disclaimer: Exact compensation and benefits packages are at the discretion of individual employers.
Careers in Action: Massey Services
Interested in learning about what your career progression could look like in the professional pest control industry? This month's career spotlight profiles Cliff, a Regional Manager with Massey Services, who is on the fast track for success. Click to learn more about Cliff's story.
Technology is constantly changing the landscape of almost all industries, and professional pest control is no exception. New innovations in pest control continue to improve the industry and allow pest control professionals to do their jobs more accurately and efficiently. It’s also a lot of fun to operate the devices and put all those hard-earned gaming skills to good use!
Pride & Professionalism
Pest pros are everyday heroes. The work they do touches millions of lives every day. In fact, public health officials attribute the quality of life we enjoy today to three things: better sanitation, better pharmaceuticals and medicine, and better pest control. Pest control professionals are not only protecting most people’s largest investment — their property — but their health as well. Learn more about working in this great industry!