Training & Education
A high school diploma or GED is required for this position.
WDO service managers must obtain the necessary license or certification for the state/province they are operating in within 90 days of their start date. One of the greatest benefits of working in the pest control industry is the opportunity to receive extensive on-the-job and classroom training.
Although general pest service managers do not necessarily need a background in pest control, it is extremely beneficial that applicants for the WDO Service Manager position have background knowledge and experience with wood destroying organisms. A high school diploma or GED is required for this position, and WDO service managers must obtain the necessary license or certification for the state/province they are operating in within 90 days of their start date.
As a WDO/Termite service manager, your main responsibility is to oversee all WDO-related activities for the company. This includes also managing the WDO sales representatives and pest control technicians. WDO service managers must also skillfully price, schedule and evaluate jobs and quality assurance programs. Some administrative tasks WDO service managers are responsible for include ordering equipment and supplies, compiling and submitting reports and calling clients about services. They must also ensure equipment is kept clean and well maintained. When necessary, service managers may be required to perform WDO pest control services on commercial and residential accounts. They are responsible for properly accounting for company funds received or spent during the course of everyday business activities. Service managers are in charge of overseeing the use of pesticides and the disposal of hazardous materials. They assist the Branch Manager in hiring and terminating WDO employees when needed and ensuring all employees act in accordance with company policy.
*Disclaimer: Exact compensation and benefits packages are at the discretion of individual employers. Data is provided by the U.S. Dept. of Labor’s Bureau of Labor Statistics and BLS.gov.
Termite Control Service Manager Job Description
Service managers are responsible for overseeing the activities of the supervisors and sales and service technicians, evaluating all jobs and ensuring all company operations are running smoothly in the WDO/termite field.
As a termite or other WDO service manager, you have the opportunity to work in many different types of environments. A typical workday can be in the office, or it can also be at a job site at a customer’s home, in storage facilities, warehouses, schools, restaurants and more. A typical workday as a WDO service manager may include, but is not limited to:
- Working outdoors in all types of weather.
- Traveling to job sites to evaluate, price and staff a job.
- Assisting pest control technicians in using their ‘detective’ skills to identify a pest problem and provide a solution.
- Using and maintaining safety equipment including bump caps, gloves, goggles, respirators, eye washers, first aid kits and spill abatement.
- Operating company vehicles, power sprayers, foggers, dusters, drills and a variety of common hand and power tools and other equipment.
- Working with or around fumigants, fungicides, insecticides and other materials commonly found in and around structures.
TERMITE Control Service Manager Average Salary
According to the U.S. Bureau of Labor Statistics, the average annual wage for WDO service managers is $85,490 and the average hourly wage is $41.10*
*Disclaimer: Exact compensation and benefits packages are at the discretion of individual employers.
Technology is constantly changing the landscape of almost all industries, and professional pest control is no exception. New innovations in pest control continue to improve the industry and allow pest control professionals to do their jobs more accurately and efficiently. It’s also a lot of fun to operate the devices and put all those hard-earned gaming skills to good use!
Pride & Professionalism
Pest pros are everyday heroes. The work they do touches millions of lives every day. In fact, public health officials attribute the quality of life we enjoy today to three things: better sanitation, better pharmaceuticals and medicine, and better pest control. Pest control professionals are not only protecting most people’s largest investment — their property — but their health as well. Learn more about working in this great industry!
Careers in Action: Massey Services
Interested in learning about what your career progression could look like in the professional pest control industry? This month's career spotlight profiles Cliff, a Regional Manager with Massey Services, who is on the fast track for success. Click to learn more about Cliff's story.